Increase Customer Retention by 20% or more
Ask yourself these two questions:
How much does your average customer generate in gross profit for your organization?
If you have to replace 20% of your customer base each year, what does that mean for your bottom line?
Saving just one customer can pay for the subscription to BoxScore.
The difference?
We generate a high response rate and volume of feedback and provide our customers with tools to immediately identify problems and upset customers
Formative Feedback
Most feedback is “summative” – provided at the conclusion of a project. “How did it go?” is a fine question but often comes too late to make a difference. BoxScore brings you “Formative Feedback” – simple, regular, real-time client touches. Big data surveys and analytics are no substitute for meaningful, ongoing engagement with your client throughout a project.
“BoxScore is a trusted partner and has given us real-time visibility into the experience we provide to our customers each day. Leveraging the BoxScore data, we have increased customer retention by 30% and won new revenue-producing projects.”